Most teams have added AI somewhere in the post-sale experience. A chatbot here, an automated summary there. But new research from OnRamp shows that 95% of those implementations are reactive, responding to problems after they happen instead of preventing them.
As a result, teams are seeing surface-level gains while leaving the real value on the table.
OnRamp surveyed 150+ customer-facing leaders and found that the gap between CX strategy and CX execution is widest in the first 90 days after the sale. That's also where AI has the biggest opportunity to make a difference.
The report covers:
- Why 62% of leaders lack visibility into where customers stand after the sale
- How AI is automating the admin work so teams can focus on the relationship
- What separates the 39% of teams consistently hitting their onboarding goals
- A 90-day playbook for CX leaders who own the post-sale journey
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