Hi there,
Custom Ink was facing challenges with fragmented communication tools and a time-consuming, manual call-grading process, managing to grade just 2 calls per rep each month. By consolidating their tools with Dialpad, they now grade 2 calls per rep every week, resulting in a 20% efficiency gain across their sales and support teams.
Watch this customer story, to hear how Dialpad helped Custom Ink:
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- Transform their QA process from 2 calls per month to 2 calls per week
- Save agents hours with Ai-powered recaps and live transcriptions
- Unlock mobile flexibility to engage customers anywhere
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